Independent True Residential repair
True Residential Appliance Repair in Northern Virginia
Repair for True refrigeration at home and at work: undercounter units, columns and wine cabinets, and the reach-ins, prep tables and bar coolers of commercial kitchens.
Booking online? The True Residential model number in the form lets us check parts before we arrive.
Step one covers the appliance; step two, your contact details. We follow up to book the visit.
A few of the makes we service
True Residential Repair for Owners, Renters and Landlords
True built its reputation on commercial refrigeration, and its residential units are made the same way: heavy cabinets, simple refrigeration and components meant to be serviced. That makes them durable, and it means a True is diagnosed like commercial equipment, starting with airflow, coils and controls. We are an independent repair company with no place in True's warranty service network, so a unit still under True's coverage should go to True first.
How a Repair Visit Works
Tell Us What's Wrong
Name the make, add the model number if it is handy, and describe the symptom. A picture of the label inside the door lets us check parts.
Diagnosis at Your Home
The technician tests the appliance along with its power, water, drain, gas or vent connections until the fault is confirmed.
A Price Before Work
We name the failed part and give you the cost of fixing it. Work starts only after you agree.
Repair and Check
The part is installed and the appliance is run through a cycle so you can watch it working.
Related Repairs
Other appliances, brands and service areas on the site.
True Residential Products We Service
A family refrigeration company from Missouri
True Manufacturing dates to 1945 and is still run by its founding family, now the third generation, from O'Fallon, Missouri, outside St. Louis. Walk into almost any American restaurant, bar or convenience store and there's a good chance the reach-in, the sandwich unit, the back-bar cooler or the glass-door merchandiser has True's name on it.
Its home line carries that construction into the house as undercounter fridges and freezers, drawers, beverage centers, wine cabinets, ice machines and full-height columns, offered in many finishes and custom colors.
Two kinds of True owner
In Northern Virginia houses, True residential units tend to go into bigger kitchen renovations, finished basements with a bar, and outdoor kitchens, often as an undercounter beverage center or a pair of columns. Their owners want quiet, steady temperatures and a unit that looks right beside the cabinetry.
The commercial equipment lives in restaurant kitchens, bars, cafés, delis and office cafeterias. There the question is always how long the kitchen can manage without the box, and what has to be moved before the work starts.
How a True usually fails
True's refrigeration is deliberately simple: compressor, condenser, evaporator, fans and a thermostat or electronic controller. The most common failure is also the most preventable. A condenser coated in dust, flour or kitchen grease can't reject heat, so the unit runs long, drifts warm and wears the compressor. In a commercial kitchen we check the coil first every time.
Many current True models, marked HC in the model number, use R290, a hydrocarbon refrigerant. It's efficient but flammable, and any sealed-system work on those units is handled with the procedures and equipment that refrigerant requires.
True Residential products we see
- Refrigerators: At home: undercounter units, drawers and full-height columns. At work: reach-ins, sandwich and pizza units, back-bar and bottle coolers. Most calls come down to a clogged condenser, a stopped fan, a torn gasket or tired hinge, or a controller reading wrong.
- Freezers: Home undercounter and column freezers, and the reach-in and worktop freezers of a commercial kitchen. We mostly see coils iced over by a defrost fault, fans, heaters and door seals.
- Wine Coolers: Residential wine cabinets and beverage centers, single and dual zone, with glass doors. Calls involve temperature drift, noisy fans, lighting and door seals.
Parts for True Residential
True keeps a large parts operation of its own, and refrigeration supply houses stock the high-turnover pieces, so fans, gaskets, hinges, thermostats and controllers for the commercial line rarely hold up a repair. The serial plate matters here: True records how each unit was built, which settles questions when a component changed mid-run. The residential line has fewer parts sitting on distributor shelves, and when one has to ship, we give you the wait before ordering.
Common True Residential Questions
Brief answers to what customers most often ask us. Don't see yours? Ask when you call, or add it to the notes when you book online.
Still have a question?
Get in touch with the brand, the symptom and, if you can find it, the model number. Some things we can answer right away; others need a technician in front of the machine.
Yes. The home units and the restaurant units share the same basic refrigeration, and we diagnose both on site.
It marks a unit that uses hydrocarbon refrigerant, usually R290. It doesn't change routine repairs like fans and gaskets, but sealed-system work follows procedures for a flammable refrigerant.
It depends on the room. A unit near a fryer or in a dusty space needs it far more often than one in a clean home kitchen. The owner's manual gives True's guidance, and we can show you how to reach the coil.