Hoshizaki Appliance Repair in Reston, VA

Hoshizaki engineers and builds its own appliances, so its parts and repair procedures are specific to Hoshizaki, and parts for jobs in Reston come through Hoshizaki's own supply chain.

Include the model number when you book. The label is usually inside the door or lid, on the frame, behind the lower kick panel or on the back. That number lets us check the weak points of that particular platform and load those parts before the visit, instead of ordering after it.

Down commercial equipment costs money every hour it sits. For Hoshizaki calls in Reston we try to arrive outside your rush, and when you book we'll want the model and serial numbers so the parts that usually fail come with us.

Cold holding and ice carry food-safety duties, so we leave a written record of the fault and the parts replaced. When the failure comes from upkeep (a condenser matted with grease, a split gasket, an ice machine overdue for descaling) we'll say so, because that is what causes the next breakdown.

Upstairs washers with leaking hoses or door boots, dryers venting through a second-floor wall or up through the roof, cluster kitchens with refrigerators and dishwashers in tight openings, and condo laundry tied into building ductwork.

Whatever the badge says, a Hoshizaki appliance depends on the drain, vent, circuit and supply line it's connected to. In Reston the washer and dryer usually sit in a closet or small laundry room on the bedroom floor of the cluster townhouses, a stacked pair in the condos, and a basement or first-floor room in the detached houses, and in townhouses and high-rise condos those connections are often where a fault begins.

A refrigerator in a garage lives outside the conditions it was built for for much of the year. Cleaning its condenser coil twice a year and leaving space around the cabinet help it through the summer heat.

The manual's ambient rating is the first thing to read on a garage unit. We read it too, and if the garage is the problem, that's what we'll tell you.

A washer that won't drain might have a coin in the pump filter, a failed pump, a bad lid lock or a clogged house drain. For a household in Reston those range from a minute's work to a call to a plumber, which is why nobody can price the job honestly over the phone.

The technician finds the actual fault, shows you what failed and explains the fix. You approve the price before any work starts, and if the repair isn't worth doing, you hear that too.